Privacy Policy
Please review this Privacy Policy to understand how ARKEN OPTICS USA, LLC (“ARKEN OPTICS USA”, “we”, “our”, or “us”) handles the information you give us when you visit www.ARKENOPTICSUSA.com or any other digital platform that ARKEN OPTICS USA, LLC owns or runs. This policy also covers any personal data we receive, store, or use. This includes data sent to us through these platforms, email(s), mail, or phone calls (together called the “Site”).
This Privacy Policy’s goal is to make it clear what information we gather, why we gather it, how we use it, and the choices you have, like how to view and change your information. You agree to the Terms & Conditions and this Privacy Policy when you use our site. This policy tells you how we collect, use, and share your personal information.
Please take the time to read this Privacy Policy carefully.
Data we collect from you
The majority of your personal information is collected directly from you, either through interactions on the Site or transactions. In addition, we may collect personal information about you through transactions with our affiliates, authorized third-party vendors, or partners. Personal information is any data that can identify you. Examples of personal information that we may collect are:
- Your complete or partial name.
- Contact information, including but not limited to your phone number(s) (mobile line or land line), email address(es), postal address(es), and social media profiles.
- Payment card details (or other payment mechanisms) and related validation information.
- Demographic information, including but not limited to your age and income.
- Data submitted during interactions with the Site, including but not limited to user account data, Federal Firearms License number(s), transaction records, and communications (email/direct messaging).
- Website analytics data, which includes the frequency, length, and manner of Site usage; information about your geographical location; submitted and viewed content; the domain and host from which you access the Internet; and the IP address of the device you are using.
While you have the option of withholding certain information, doing so may cause us to delay or prevent you from receiving products or services, such as participation in contests, promotions, or sweepstakes.
Currently, we do not recognize Do Not Track or Global Privacy Control browser settings. We reserve the right to change our practices and Privacy Policy to reflect changing standards.
This Privacy Policy does not apply to data acquired by us, our authorized third-party vendors, or partners that does not identify an individual or has been anonymized.
Collection of personal information from various sources
We may obtain personal information about you from other people and companies with whom we communicate, including but not limited to credit reports. If you give us information about another person, you must first seek their consent.
Furthermore, when you visit the Site, certain types of personal information may be automatically collected and stored. This includes but is not limited to data from Google Analytics or other analytic programs about your Site usage trends, geographic location, and content access. Such information may include but is not limited to the domain and host name from which you access the Internet, as well as your device’s IP address. We may use your IP address to manage the Site, diagnose server issues, analyze trends, track webpage navigation, identify users, and compile demographic information. Standard techniques such as cookies or web beacons may be used to monitor Site and Internet usage, as well as to enhance or customize Site content. You can manage cookie usage in your browser’s settings.
Our web servers and other programs may collect log data, including but not limited to aggregated information about page visitors to the Site. This aggregate log data helps to optimize Site accessibility across multiple web browsers and operating systems. It’s vital to remember that we don’t associate collected log data with personal information. Third-party providers may also independently collect aggregate log data.
The website includes social networking elements connected with platforms such as, but not limited to, Facebook, YouTube, and Instagram. These platforms may collect your IP address, monitor which pages you visit on the Site, and use cookies to enable social networking functionality. Your activities with social networking networks, including any personal information submitted through buttons or links, are subject to the platforms’ individual privacy policies.
Utilization of your personal information
We collect personal information for a variety of reasons, including but not limited to improving our services, completing contractual commitments, complying with legal requirements, detecting and combating fraud, and other purposes described in this Privacy Policy.
We may gather and store personal information about you in order to construct a personalized profile with preferences and voluntarily submitted information. Such information could include but is not limited to your first and last name, a valid email address(es), phone number(s), geographic area or address, and Federal Firearms License number. In addition, your email address(es) may be used to send purchase confirmations and, if necessary, to assist with transaction processing. Furthermore, we may use your email address(es) or other personal information (such as but not limited to your mobile phone) to notify you about special offers and promotions that match your preferences.
When you make a payment through the Site, our third-party payment processor receives your payment information and securely processes the transaction. Payment information normally includes but is not limited to your name, payment card number or financial account number, expiration date, billing and/or postal address, and any authentication codes or other information needed for charge authorization or ACH transfer completion. This payment information is communicated over a Secured Sockets Layer (SSL) line, which ensures that your personal information is encrypted while in transit across the Internet. We do not retain entire payment card or financial account information; however, our payment processor may keep this information until you request its erasure.
Our authorized third-party suppliers and partners follow their own privacy rules, which control how your personal information is used, handled, and disclosed in their dealings with you.
Regarding Marketing, Updates, and other types of notices sent via text message: With your permission, we may send out text messages about our store, new products, and other updates. Updates may include but are not limited to Checkout Reminders. Webhooks may be used to trigger the Checkout Reminders messaging system.
Sharing of information
To enable our operations and improve your experience, we may release personal information and other relevant facts about you or your actions on our Site or while using our services to:
- Our affiliates.
- Our service providers and vendors including but not limited to payment processors, promotional partners, website servers, analytics providers, legal counsel, and a variety of customer, technical, and operational support staff.
- Authorized third parties provided by you, such as social networking platforms.
- Financial and legal entities.
- Law enforcement agencies, regulatory organizations, courts, or other public authorities, as required by our legal and regulatory requirements, in response to governmental demands, to protect our rights, defend against legal claims, or as required by law.
It is crucial to remember that we do not sell your personal information to any third parties.
Storage, confidentiality, and protection of personal information
We keep personal information for as long as is reasonably necessary to carry out the purposes mentioned herein, as considered necessary for business records, and as required by applicable law.
Access to personal information is limited to those who need it to offer services to you and run our internal operations. We take reasonable physical, electronic, and administrative precautions to protect your information. However, it is crucial to remember that the Internet is not completely safe, thus we cannot guarantee absolute security. In the unlikely event that we suspect a breach in the security of your personal information in our possession or control, we may attempt to notify you. If the circumstances permit, we will follow the notification obligations for security breaches and may notify you via email.
In the event of a merger, acquisition, corporate restructuring, or bankruptcy, your personal information may be shared or transferred as one of the assets transferred to the acquiring entity.
Children under the age of 13
We do not knowingly collect information from minors, and the Site is intended for users aged 18 and above. If you are a parent or guardian and believe your child under the age of 13 has shared personal information with us without your permission, please contact us at info@arkenopticsusa.com. We will take all steps necessary to erase any information submitted by or obtained from a minor under the age of 13.
Accessing and editing information
ARKEN OPTICS USA, LLC is based in Greenville, Texas, USA. The personal information we gather is stored and processed in the United States. As a result, we cannot ensure that this Privacy Policy is compliant with the legislation of other jurisdictions, including states or foreign regions.
If you no longer want to receive messages from ARKEN OPTICS USA, LLC, please contact us at info@arkenopticsusa.com. Please be aware that opt-out requests may not be handled immediately, and you may continue to receive transactional communication emails from us.
Users can log into the member site to examine, amend, or remove their account information. However, please be advised that, while updates or deletions to your account or personal information may be rapidly updated in the active user database, previously submitted information may still be maintained by our servers or linked third parties. Certain information may be required to be retained, not removed, or kept for a set length of time.
Any changes or deletions to account information have no effect on any information collected by us, which may continue to be maintained and used or shared in line with this Privacy Policy. If your personal information was already shared with a third party before you altered your options or updated your account, you may need to contact that third party directly to adjust your settings.
We have the right to verify the identification of any individual who requests to opt out, delete, or alter Personal Information. However, we accept no responsibility for fraudulent or incorrect requests, nor for any changes or deletions done by us for any reason.
Contact us
If you have any inquiries or concerns regarding our Privacy Policy, feel free to reach out to us at info@arkenopticsusa.com.
Updates/Changes to the Privacy Policy
This Privacy Policy applies to all information acquired or shared with us, or our authorized third-party vendors or partners, as of the Effective Date (listed below). If there are any substantial changes to this Privacy Policy, we will update the Effective Date (listed below) and may notify you by email at the address associated with your account. Your continued use of this Site or our services following such notification will be interpreted as your acceptance of the Privacy Policy and any future adjustments.
The Effective Date of this Privacy Policy is April 2024