FAQ

Yes. All orders placed on ArkenOpticsUSA.com are shipped to addresses within the United States.

All orders are shipped from our U.S. warehouse in Missouri City, TX.

We accept major credit cards and other payment methods available at checkout.

Yes. Our website uses secure encryption to protect your personal and payment information.

No. You may check out as a guest. Please ensure that the contact information and shipping address you provide are accurate and complete to avoid delays with your order.

Yes. Once your order is placed, a confirmation email will be sent to the email address provided. You can also track your order anytime on our Track Order page.

If you need to modify or cancel your order, please contact our customer support at 346‑895‑0175 or info@arkenopticsusa.com within 12 hours. Requests made after the order has been processed or shipped may not be accommodated.

In-stock orders are typically processed within 1–2 business days.

Delivery usually takes 1-5 business days after shipment via UPS. Shipping times are estimates and may vary depending on destination and carrier conditions.

A flat-rate shipping fee ($15) applies to all orders.

Most in-stock orders are processed within 1-2 business days and delivered within 1-5 business days after shipment, for a total ETA of approximately 2-7 business days from order placement.

Yes. Once your order ships, a tracking number will be provided via email. You can also visit our Track Order page.

Most items are eligible for return within 30 days of delivery. Items purchased during special promotions that are marked as non-returnable are not eligible for return or exchange.

All returned products must be in original condition and packaging, and include all accessories or promotional items (e.g., T-shirts, hats, bags). Missing items may be deducted from the refund.

Please visit our Return & Refunds page for detailed instructions.

Return shipping costs are the responsibility of the customer unless the return is due to a confirmed product defect or shipping error.

Refunds are typically processed within 7 business days after the returned item is received and inspected.

Items that show signs of use, mounting, modification, or damage may not be eligible for return.

Yes. Arken optics, mounts, and rings come with a lifetime warranty covering defects in materials and workmanship under normal use. Some merchandise, such as T-shirts and hoodies, is excluded. The warranty is valid for the original purchaser only, and proof of purchase is required.

Please visit our Lifetime Warranty page for detailed instructions.

The warranty covers defects in materials and workmanship under normal use.

The warranty does not cover damage caused by misuse, abuse, unauthorized modification, disassembly, normal wear, or improper installation.

No. The warranty applies only to the original purchaser.

You can reach us by calling 346‑895‑0175 or emailing info@arkenopticsusa.com.

Customer support is available during 9:00 AM to 5:00 PM, Monday through Friday.