Order Processing & Delivery

Order Processing
In-stock orders are typically processed within 1-2 business days.

Transit Time
After shipment, delivery usually takes 1-5 business days via UPS, depending on destination and carrier conditions.

Total ETA
Most in-stock orders arrive within approximately 2-7 business days from order placement.

A $15 flat-rate shipping fee applies to all orders.

Delivery times are estimates and may be affected by carrier conditions, destination, or peak-season delays.

Order Changes & Cancellations

To modify or cancel an order, please contact info@arkenopticsusa.com as soon as possible. Requests made after 12 hours of placing the order may not be accommodated if the order has already been processed or shipped.

Tracking

● Once your order ships, a tracking email will be sent.

● You may also track your shipment anytime on our   Track Order   page.

● If your tracking information shows the package as delivered but you have not received it, please contact info@arkenopticsusa.com within 7 days.

Returns & Exchanges

For information regarding returns or exchanges, please refer to our Returns & Refunds page.

Important Notes

● We currently ship within the United States only. International shipping is not available at this time.

● We do not ship to PO Boxes, APO/FPO addresses, or other restricted locations.

● Please ensure that your shipping information is accurate. If delivery fails due to incorrect or incomplete information and a reshipment is requested, shipping fees may apply.